The practice welcomes feedback via both Compliments and Complaints
These may be passed at any time to any member of staff.
We always aim to deliver the highest standards of care to all of our patients, however if you are unhappy about your care please follow the advice below.
The Practice operates a complaint procedure as part of the NHS system for dealing with complaints. Our staff can give you further information if required, alternatively you can print a copy of our complaints procedure and complaints form .
The Complaints Manager for the Practice is Nikki Crawford, Practice Manager.
The deputy Complaint Manager in the Practice Manager's absence is Assistant Practice Manager, Chrisitina Armitage.
The lead GP Partner for complaints handling is Dr Tim Mansfield.
Patients may raise a complaint or suspicion of child or vulnerable adult abuse under this policy.