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Coltishall Medical Practice
Coltishall and Spixworth surgeries


 Coltishall: 01603 737593    Spixworth: 01603 898583


     Email: coltishallmedicalpractice@nhs.net


The practice welcomes feedback via both Compliments and Complaints




These may be passed on at any time to any member of staff.



Complaints Policy


We always aim to deliver the highest standards of care to all of our patients, however if you are unhappy about your care please follow the advice below.


The Practice operates a complaint procedure as part of the NHS system for dealing with complaints. Our staff can give you further information if required, or alternatively you can print a copy of our complaints procedure and complaints form.


The Complaints Manager for the Practice is Nikki Crawford, our Practice Manager.


The deputy Complaint Manager in the Practice Manager's absence is the Assistant Practice Manager, Chrisitina Armitage.


The lead GP Partner for complaints handling is Dr Tim Mansfield.


Patients may raise a complaint or suspicion of child or vulnerable adult abuse under this policy.