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Coltishall Medical Practice
Coltishall and Spixworth surgeries

 

 Coltishall: 01603 737593    Spixworth: 01603 898583

 

  Coltishall: 01603 737067          Spixworth: 01603 893458


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Booking an Appointment


Appointments can be booked by telephone, by calling in during normal working hours, or by using our online service (see below). You will be registered at the practice with a specific GP, but you can see whichever Doctor you choose, as long as he/she is available.

 

All our Doctors appointments are pre-bookable for up to 6 weeks ahead. There are NO on-the-day routine appointments.

 

For medically urgent consultations, needed on the same day that you call, an appointment will be booked with an Advanced Care Practitioner at Coltishall. 

 

All other Doctors appointments can be pre-booked.

 

If you wish to see a particular GP you will be offered the first available appointment within the next 6 weeks.


We are unfortunately unable to offer a "walk-in" appointment service.

 

Routine Consultations

 

For routine consultations such as medication reviews, follow-up appointments or when the doctor asks to see you regularly, appointments can be booked up to six weeks in advance, by booking either with reception or online. If telephoning, it would be helpful if you could call after 10.30 for these appointments.

 

Pre-bookable appointments are also available from 7am on some days.  These appointments are intended to help people who work and are having difficulting getting to the surgery in normal practice hours (please contact reception for details).

 

PLEASE NOTE THAT FROM 16TH APRIL 2018, THERE WILL BE FEWER APPOINTMENTS AVAILABLE WITH DR MANSFIELD, WHO WILL BE REDUCING THE NUMBER OF SURGERIES HE PROVIDES BY HALF. 


Minor Illness or Minor Injuries

 

Our Advanced Care Practitioners (ACPs) can see and prescribe for both adults with ailments such as sore throats, cough, earache, conjunctivitis, urine infections, cystitis, vaginal discharge/ thrush, emergency contraception, rashes/insect bites, diarrhoea and vomiting, any minor injury and sinusitis.

 

Online Appointments

 

To make an appointment using our online services you can either register online or register at the Reception at the surgery. You will need photo ID to fullly access your services either after registering online or when coming to the surgery to obtain this information for the first time. If you are registering from the surgery you will be given a Practice ID and Access ID number. You will then need to make up your own password and enter these details into the Online services page called PATIENT ACCESS, before you are able to make an appointment online. Only some clinicians are available for online appointments at present. To access online services please click on the Patient.co.uk image below.

 You must cancel an appointment if you no longer require it. Failing to cancel an appointment for any reason will result in you being deregistered from online services. Please do not book private medicals via the online system as they require more time than the usual appointment and are not part of NHS services.

 


The "How to use online services" booklet is currently being updated.

 

Please remember a nurse or phlebotomist may be able to see you rather than a Doctor. Please ring for an appointment if you feel these appointments may be appropriate for you.

 

Home Visits

 

These should only be requested if patient is too ill to come to the Surgery. Please contact the surgery before 10.30am if possible.

 

HELP US TO HELP YOU

 

Please try to brief as possible on the telephone. Please DO NOT telephone before 8am for routine matters as this blocks the emergency line. Please try to avoid telephoning before 11am for routine matters, as lines are generally very busy between 8am-11am. You will find that our receptionist will ask the nature of your problem. This is at the request of the Doctor and helps reception staff to gauge how urgent your call is, thus avoiding any misunderstandings in the event of an emergency. We realise that you may at times feel frustrated by our staff questioning you, but try to remember that they are only acting on the Doctor's behalf, to help us to help you.

 


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