Booking an Appointment
Appointments can be booked by telephone, calling in during normal working hours or online (see below). You will be registered with one particular Doctor but you can see whichever Doctor you choose, as long as he/she is available.
All our Doctors appointments are pre-bookable up to 4 weeks ahead. There are NO on the day routine appointments.
For medically urgent appointments, needed on the same day that you call, an appointment will be booked with the Duty Doctor at Coltishall. This may not be with the doctor of your choice.
All other Doctors appointments can be pre-booked.
If you wish to see a particular GP you will be offered the first available appointment within the next 4 weeks
For routine consultations such as medication reviews, follow up appointments or the doctor asks to see you regularly, appointments can be booked up to four weeks in advance either with reception or online. It would be helpful if you could telephone after 10.30 for these appointments.
Pre-bookable appointments are also available from 7am on some days, these appointments are to help people who work and are having difficulting getting to the surgery in normal surgery hours (please contact reception for details).
For a leaflet about appointments please click here
Minor Illness or Minor Injuries
Our Nurse Practitioner can see and prescribe for both adults with ailments such as sore throats, cough, earache, conjunctivitis, urine infections, cystitis, vaginal discharge/ thrush, emergency contraception, rashes/insect bites, diarrhoea and vomiting, any minor injury and sinusitis.
To make an appointment using our on line services you can either register online or register at the Reception at the surgery. You will need photo ID to fullly access your services either after registering online or when coming to the surgery to obtain this information for the first time. If you are registering from the surgery you will be given a Practice ID and Access ID number. You will then need to make up your own password and enter these details into the Online services page called PATIENT ACCESS, before you are able to make an appointment on line. Only some clinicians are available for online appointments at present. To access online services please click on the Patient.co.uk image below.
You must cancel an appointment if you no longer require it. Failing to cancel an appointment for any reason will result in you being deregistered from online services. Please do not book private medicals via the online system as they require more time than the usual appointment and are not part of NHS services.
Please click here to download our new "online services" booklet.
Please remember a nurse or phlebotomist may be able to see you rather than a Doctor. Please ring for an appointment if you feel these appointments may be appropriate for you.
These should only be requested if patient is too ill to come to the Surgery. Please contact the surgery before 10.30am if possible.
HELP US TO HELP YOU
Please try to brief as possible on the telephone. Please DO NOT telephone before 8am for routine matters as this blocks the emergency line. Try and avoid ringing before 11am for routine matters as the telephone is generally very busy between 8am-11am. You will find that our receptionist will ask the nature of your problem. This is at the request of the Doctor and will help her gauge how urgent your problem is and avoid any misunderstandings in the event of an emergency. We realise you may at times feel frustrated by our staff questioning you, but try to remember they are only acting on the Doctor's behalf, to help us to help you.